If the Oxford Sophos Antivirus Installer fails to install Sophos for Windows it will display a red shield and the message Install Failed. It may also display a reason for the failure. Sophos Anti-Virus. If you have a version of Sophos Anti-Virus installed that is earlier than 10.3.15, and choose to uninstall it from the Windows 10 Setup wizard, What needs your attention screen by using the Uninstall button, not all of the Endpoint Security and Control components will be removed.
New features. Initial support for Windows 10 With Sophos Endpoint Security and Control 10.3.15, you can protect a Windows 10 computer directly or upgrade your computer to Windows 10 following one of Microsoft’s supported upgrade paths from Windows 7 or 8.1. If you are upgrading from an earlier Windows version and are using Endpoint Security and Control 10.3.15 or above, the endpoint protection will migrate along with the operating system and your protection will continue automatically.
You may need to take some actions to finalize the update following migration in order to ensure you have full protection. For example, you may need to perform one additional reboot, or to use the “reprotect” option in Sophos Enterprise Console (SEC) to correct minor inconsistencies in the registry. Please read our extensive upgrade notes in for advice on what to expect in your environment, and see also.
When installed directly on Windows 10, Sophos Endpoint Security and Control gives the same threat protection and threat protection options that you are used to on Windows 7, 8 and 8.1. Component Issue ID Description Sophos Anti-Virus WINEP-13 2 GB memory allowance for a 32-bit application exhausted when decomposing a folder. Sophos AutoUpdate WINEP-14 Update to Sophos Anti-Virus 10.3.7 causes the AutoUpdate's component ALUpdate.exe to delete 10 GB worth of files on the system.
Sophos Anti-Virus WINEP-16 iSCSI mount points cannot be excluded from on-access scanning. Sophos Anti-Virus WINEP-17 GPO makes it impossible to use right-click scanning or open Quarantine Manager when you click on a detection notification. Sophos Anti-Virus WINEP-18 A major Sophos Anti-Virus upgrade or downgrade causes PureMessage to fail to open for 4 minutes. Sophos Anti-Virus WINEP-24, WINEP-42, WINEP-44, WINEP-45, WINEP-51, WINEP-266 Various media streaming websites are not working when Download scanning under Web Protection is enabled.
Sophos Device Control WINEP-47 Kanguru Defender 2000 4GB is not detected as a secure device. Sophos Anti-Virus Sophos Web Intelligence uses an increasing number of handles.
Sophos Device Control WINEP-81 SafeToGo STG2-M device added to the list of secure removable storage devices in Sophos Anti-Virus 10.3.11 is not classed as a secure device for non-administrator accounts. Sophos Anti-Virus WINEP-128 Web Protection functionality conflicts with the LanSchool software. Sophos Remote Management System WINEP-176 Endpoint routers sometimes fail to re-establish connections after rejection. Sophos Patch Agent WINEP-327 Sophos Patch Agent needs to be updated to handle latest non-Microsoft patches from Lumension.
Sophos Anti-Virus WINEP-340 Web Protection functionality conflicts with the Hummingbird SOCKS application. Sophos Anti-Virus On a Windows 8 or later endpoint with Full Web Control enabled and managed by a UTM appliance, internal SSL sites are failing when accessed by IP. Sophos Anti-Virus WINEP-342 Sophos Web Intelligence service (swiservice.exe) disappears after the upgrade to Sophos Anti-Virus 10.3.11. Sophos Anti-Virus WINEP-381 Preserve the ODScanUpdateMetadata registry key during major upgrades of Sophos Anti-Virus.
Sophos AutoUpdate WINEP-649 BASIC proxy authentication fails with Sophos AutoUpdate 4.1.0.65 ( Sophos Anti-Virus 10.3.12). Component Description Sophos Anti-Virus The on-access file system filter driver for Windows 8, Windows 8.1, Windows 2012 and Windows 2012 R2 has been updated to improve system performance. Sophos Anti-Virus The threat detection engine has been updated.
Sophos Device Control The following devices have been added to the list of secure removable storage devices:. CTWO SafeXs 3.0 secure USB flash drive. SafeToGo hardware-encrypted USB flash drive. Imation IronKey Basic D250 USB flash drive. Kingston's DataTraveler Vault Privacy 3.0 USB flash drive. DataLocker Sentry FIPS 140-2 Drive Sophos Device Control Intel Centrino Wireless Bluetooth Adapter has been added to the list of bluetooth interfaces.
Competitor Removal Tool The following products have been added to the Sophos Competitor Removal Tool integrated with Sophos Endpoint Security and Control (iCRT):. Symantec Endpoint Protection v12.1.4013.4013. Norman Endpoint Protection 9. Component Issue ID Description Sophos Anti-Virus, Sophos AutoUpdate Fixed an installation and upgrade issue that occurred on Windows Server 2003 following the release of Microsoft Security Update.
Sophos Anti-Virus DEF97549 Unquoted paths in the Sophos Anti-Virus 10.3.7 installer cause the installation, upgrade or uninstallation of Sophos Anti-Virus to fail on 64-bit versions of Windows. This happens if a file with a file name beginning with 'program' is present in the root of the system drive. Sophos Anti-Virus DEF97183 Sophos Anti-Virus 10.3.7 does not install on a Server Core installation of Windows Server 2012. Sophos Anti-Virus DEF88319 Email alerting settings for right-click scanning do not change when the global email alerting settings are changed. Sophos AutoUpdate WKI97704 The updating status 'Unknown' is displayed in the Up to date column in Sophos Enterprise Console after a major Sophos AutoUpdate upgrade on an endpoint and until the next endpoint update.
This happens because not all of the old threat identity (IDE) files are being deleted on upgrade; they are then deleted during the next update. Sophos AutoUpdate DEF97693 The Sophos Agent service (ManagementAgentNT.exe) crashes when the size of the Sophos AutoUpdate policy file is 0 bytes. Sophos AutoUpdate WKI97618 In Endpoint Security and Control 10.3.7, Sophos AutoUpdate doesn't work if Citrix Single Sign-On Plug-in is installed on the same machine. Sophos AutoUpdate WKI97582 In Endpoint Security and Control 10.3.7, Sophos AutoUpdate 3.1 doesn't work if a Hummingbird client is installed on the same machine.
Sophos AutoUpdate DEF97279 Basic authentication for proxies fails with Sophos Anti-Virus 10.3.7. Sophos AutoUpdate DEF97247 Updating fails with manifest errors when a standalone Sophos Anti-Virus package is installed to a non-default location and then updated from a Central Installation Directory (CID). Sophos AutoUpdate DEF95816 When Sophos AutoUpdate 2.x is upgraded to version 3.1 on an endpoint that updates from a CID, the following error message appears: Sophos AutoUpdate - Error 25010. An error occurred while running the custom action 'UpdateProductInfo'. Reason: Unable to read ProductID.dat or Migration.dat. Contact your support personnel. Data Control DEF92713 Data Control causes a Windows 8 tablet to start slowly.
Sophos Web Control DEF96534 Adding a period to the end of a URL blocked by domain name allows to access the URL. Sophos Web Control DEF95866 A 'this page has been blocked' pop-up message is displayed for an allowed page that has links to a website blocked by category (for example, Facebook, when blocked under the Personals and Dating category).
Sophos Web Control DEF95685 Endpoints do not automatically get a web control policy from a new Sophos Web Appliance (SWA) or UTM appliance after they have been managed by a different SWA or UTM appliance. Sophos Web Control DEF95345 Add support for WebSockets in Sophos Web Intelligence (SWI) service. Component Description Sophos Anti-Virus The threat detection engine has been updated. Sophos Anti-Virus The Sophos Anti-Virus drivers have been rebuilt with an updated compiler. Sophos Device Control Sophos Device Control can now block access to smart phones or other devices that use the MTP/PTP protocols. This option can only be set centrally at the management console. Sophos AutoUpdate The back-end updating system has been upgraded.
Sophos AutoUpdate The threat data is now distributed as a supplement, which is updated independently from Endpoint Security and Control and allows for more frequent updates. Sophos Client Firewall A number of security enhancements have been implemented in Sophos Client Firewall. Sophos Patch Windows 8 support. Sophos Web Control Windows 8 support. Component Issue ID Description Sophos Device Control DEF93728 Add IronKey Enterprise D250 4GB to the list of secure removable storage devices. Sophos Device Control DEF93180 Add Kingston DataTraveler Locker+ G2 8GB to the list of secure removable storage devices.
Sophos Device Control DEF91534 If device control is enabled on a computer running VMware Tools and access to floppy disk drives is set to read-only, this message is repeatedly displayed on the desktop: 'Access to device blocked by Sophos. Write access to controlled device type 'Floppy disk drives' blocked by the administrator'. The message is also added to the log. This happens because the VMware Tools service attempts to access the floppy drive every few seconds (and will continue to do so even if the floppy drive is no longer connected). Sophos Device Control DEF73772 Sophos Device Control displays the message 'Device Control failed when checking volume access: device name= device volume, errorCode-0x8000ffff'. This is because an error has occurred in the process that checks whether a device is read-only.
Sophos Device Control DEF87140 Realtek RTL8187B Wi-Fi chipset is not detected as a Wi-Fi device by Device Control. Sophos Anti-Virus SUG94215 Policies lost on downgrade from version 10.3.3 (Preview) to version 10.3.1 (Recommended). Sophos AutoUpdate DEF94488 The version of Sophos AutoUpdate is incorrectly reported in the Sophos Endpoint Security and Control user interface for non-administrator users. Sophos AutoUpdate DEF94174 Enhance security permissions on the AutoUpdate program folder. Sophos AutoUpdate DEF85587 Sophos AutoUpdate uninstallation or reinstallation fails if certain components are missing.
Sophos Client Firewall WKI94527 Microsoft update for Windows 8.1 causes a conflict with Sophos Client Firewall. Sophos Web Control DEF79725 Sophos Web Control doesn't work when a user uses Internet Explorer in the new Windows 8 UI. Component Issue ID Description Comment Sophos Anti-Virus WINEP-1862 If you have a version of Sophos Anti-Virus installed that is earlier than 10.3.15, and choose to uninstall it from the Windows 10 Setup wizard, What needs your attention screen by using the Uninstall button, not all of the Endpoint Security and Control components will be removed. We recommend that you upgrade to Endpoint Security and Control 10.3.15 before upgrading to Windows 10.
For more information about removing Endpoint Security and Control, see. Windows 10 support Sophos Anti-Virus - On 64-bit computers upgraded from Windows 8.1 to Windows 10, in the 32-bit version of Windows Explorer, the right-click option Scan with Sophos Anti-Virus does not work.
(The option works correctly in the native 64-bit version of Windows Explorer.) This is due to a missing Sophos registry key, that has not been migrated during the OS upgrade. To resolve this issue, re-protect the computers: in Enterprise Console, select the computers you want to re-protect, right-click, and then click Protect Computers. Follow the steps in the Protect Computers Wizard. Alternatively, to manually re-protect a computer, follow the steps provided in. V.10.3.15, Windows 10 support Sophos Anti-Virus - After an upgrade from Windows 8.1 (either 64-bit or 32-bit) to Windows 10, if a computer is started in safe mode, the Sophos Anti-Virus service (SAVService.exe) fails to start. This is due to a missing Sophos registry key, that has not been migrated during the OS upgrade. To resolve this issue, re-protect the computers.
V.10.3.15, Windows 10 support Sophos Anti-Virus - After an upgrade from Windows 8.1 (either 64-bit or 32-bit) to Windows 10, the fails with warnings about missing registry keys. This is because some of the Sophos registry keys have not been migrated during the OS upgrade. To resolve this issue, re-protect the computers. V.10.3.15, Windows 10 support Sophos Anti-Virus WINEP-1813 On SAV upgrade, for example, from 10.3.12 to 10.3.15, the following error may appear in Enterprise Console and in the SAV log on the endpoint: Web protection is no longer functional.
The filtering driver has been bypassed or unloaded 0xa058000c This issue is caused by Sophos Client Firewall blocking the web protection processes. To work around it, allow the processes in the firewall policy in Enterprise Console as follows. In the advanced Firewall Policy configuration dialog, under Configurations, click Configure next to a location you want to configure, go to the Processes tab, click Add to allow an application to launch hidden processes and add the following files: swilspdiag.exe and swilspdiag64.exe. V.10.3.15 Sophos Anti-Virus - When a computer is upgraded to Windows 10, the following error may be reported against it in Enterprise Console: Web Protection is no longer functional.
The filtering driver has been bypassed or unloaded. 0xa058000c These errors can be safely ignored. To remove them from Enterprise Console, after the computer has been upgraded to Windows 10, right-click the computer, click Resolve Alerts and Errors, select the errors and click Acknowledge. V.10.3.15, Windows 10 support Sophos Anti-Virus WINEP-1770 Sophos Anti-Virus doesn’t support Hypervisor enforced Code Integrity introduced in the Enterprise lockdown mode.
V.10.3.15, Windows 10 support Sophos AutoUpdate WINEP-1841 The update log (C: ProgramData Sophos AutoUpdate logs alc.log) contains messages about “skipped” components that are not included in this version of Endpoint Security and Control, for example: Installation of Sophos Network Threat Protection skipped Installation of Sophos System Protection skipped These messages can be safely ignored. Sophos Client Firewall - After upgrading to Windows 10 a computer with a standalone installation of Sophos Endpoint Security and Control that includes Sophos Client Firewall, the firewall configuration cannot be applied. The following errors are logged in the firewall system log: Failed to configure the firewall. Failed to update the filter rules, error 80004005. To resolve this issue, restart the computer.
V.10.3.15, Windows 10 support Sophos Client Firewall WINEP-1819 After an upgrade from Windows 7 to Windows 10, the firewall Windows 7 driver SCFNdis.sys is migrated but cannot be loaded and may cause a system error when the computer is booted. To resolve this issue, browse to the folder C: Windows System32 drivers and delete the file SCFNdis.sys. V.10.3.15, Windows 10 support Sophos Client Firewall - When a computer is upgraded to Windows 10, the following errors may be reported against it in Enterprise Console: Failed to configure the firewall. Failed to update the filter rules, error 80004005. These errors can be safely ignored. To remove them from Enterprise Console, after the computer has been upgraded to Windows 10, right-click the computer, click Resolve Alerts and Errors, select the errors and click Acknowledge. V.10.3.15, Windows 10 support Sophos Client Firewall - It is not possible to deploy Sophos Anti-Virus and Sophos Client Firewall to a Windows 10 endpoint at the same time from Sophos Enterprise Console.
Workaround: Deploy Sophos Anti-Virus first, and then re-run the Protect Computers Wizard and deploy Sophos Client Firewall. Windows 10 support Sophos Client Firewall - On upgrade to Windows 10, Sophos Client Firewall loses all custom configuration settings and reverts to the default settings. Custom configuration settings need to be re-applied following the upgrade.
If you use Enterprise Console to manage Sophos Client Firewall, re-apply the firewall policy to the computer after you upgrade it to Windows 10. In Enterprise Console, in the computer list, the computer’s policy compliance will be shown as “Differs from policy”. Right-click the computer, click Comply with and then click Group Firewall Policy. If you use a standalone installation of Endpoint Security and Control and Sophos Client Firewall, before you start the upgrade to Windows 10, export the firewall configuration to a file: open Sophos Endpoint Security and Control and on the Home page, under Firewall, click Configure firewall, click Export and save the configuration file.
After the upgrade to Windows 10, import the configuration file: under Firewall, click Configure firewall, and then click Import. V.10.3.15, Windows 10 support Sophos Client Firewall WINEP-1758 On Windows 10, a dual location firewall policy cannot be applied to an endpoint when both locations are visible (this includes VPN connections). The following errors appear in the firewall system log: Failed to configure the firewall Failed to update the filter rules error 80004005 Workaround: Disable configuration for a secondary location, or use Windows Firewall instead. Windows 10 support Sophos Patch WINEP-1818 In Enterprise Console, in the Protect Computers Wizard, Windows 10 is not listed in the list of platforms on which Patch is available, even though Sophos Patch Agent can be installed on Windows 10. Note: Even though Sophos Patch Agent will install on Windows 10, it is not currently supported on it and will not report missing patch information. Windows 10 support Data Control DEF79180 Files that breach a data control rule can still be transferred to a Windows 8 storage pool. Installer DEF84838 Protecting Windows 8 or Windows Server 2012 computers that are in a workgroup from Sophos Enterprise Console 5.1 on Windows Server 2008 or Windows Server 2008 R2 fails with the errors 'Failed to launch setup.exe' and '.
For more information and instructions on how to enable deployment, see. Sophos Anti-Virus DEF84420 If you use a browser's Windows 8 Modern UI application to access a malicious website, and you click the toast that Sophos Anti-Virus displays, the browser is minimized and the desktop is displayed instead. To switch back to the browser, press Alt+Tab.
Sophos Anti-Virus DEF83463 Although Sophos Anti-Virus can scan files that are locked during an on-demand scan, it cannot perform cleanup successfully. Sophos Anti-Virus DEF79482 iSCSI mount points cannot be excluded from on-access scanning. Sophos Anti-Virus, Sophos Web Control - Sophos web protection and web control use a Layered Service Provider (LSP) to intercept network traffic. If web protection or web control is turned on while an incompatible third-party LSP is running, system instability can occur. Therefore, if a third-party LSP that is known to be incompatible is already installed on the computer, the Sophos LSP is not installed. For more information, see. Deployment Automatic deployment of Endpoint Security and Control to Windows 8 and Windows Server 2012 from Enterprise Console requires Enterprise Console 5.1 or later.
Automatic deployment of Endpoint Security and Control to Windows 8.1 and Windows Server 2012 R2 from Enterprise Console requires Enterprise Console 5.2.1 R2 or later. If you are using Enterprise Console 5.0 or earlier, you can install the software by running the installer from a bootstrap location that contains a software subscription for version 10.3. For more information on manual installation, see. Support for Windows 8, Windows 8.1, Windows Server 2012, and Windows Server 2012 R2.
Endpoint Security and Control uses toast notifications instead of balloon notifications to display messages on screen. If you specify a user-defined message to be displayed in desktop messages, it is not displayed in toasts. For more information, see. If Sophos Anti-Virus cleans up a threat that affects a Windows Store app, it marks the app as tampered with. This causes Windows to offer the user the ability to re-download and re-install the app. Rootkit scanning is not supported on REFS file systems on Windows Server 2012 and Windows Server 2012 R2.
If the user attempts a rootkit scan on this file system, a message will be logged in the SAV log telling them that rootkit scanning is not supported. Sophos Client Firewall. A number of features have been removed from Sophos Client Firewall 3.0 for Windows 8: Interactive mode Hidden process detection Modified memory detection Rawsocket applications (rawsockets are treated the same as other connections) Non-stateful rules The option Concurrent connections for TCP rules The option Where the local port is equal to the remote port.
Sophos Client Firewall does not support the 'mobile broadband' driver model in Windows 7. When you install Sophos Client Firewall, all network adapters are temporarily disconnected. This results in network connections being unavailable for up to 20 seconds and the disconnection of networked applications such as Microsoft Remote Desktop.
When the log is displayed in a view that auto-refreshes (such as Allowed connections), the view stops refreshing if the service is under a heavy load. After changing to a different view and then back again, auto-refreshing works normally.
Sophos software Shared Windows component Name File names Versions Date of inclusion with Sophos software Sophos Anti-Virus Microsoft XML Core Services msxml4.dll 4.30.2100.0 September 2009 msxml4r.dll 4.30.2100.0 September 2009 ATL Library atl90.dll 9.0. June 2013 Microsoft Visual C/C Runtime Libraries msvcm90.dll 9.0. June 2013 msvcp90.dll 9.0. June 2013 msvcr90.dll 9.0. June 2013 Sophos Client Firewall 3.0 for Windows 8 Microsoft XML Core Services msxml4.dll 4.30.2100.0 June 2013 msxml4r.dll 4.30.2100.0 June 2013 Microsoft Visual C/C Runtime Libraries msvcm90.dll 9.0. June 2013 msvcp90.dll 9.0. June 2013 msvcr90.dll 9.0.
June 2013 Sophos Client Firewall 2.9 for Windows 7 and earlier Microsoft XML Core Services msxml4.dll 4.30.2100.0 September 2009 msxml4r.dll 4.30.2100.0 September 2009 Microsoft Visual C/C Runtime Libraries msvcm90.dll 9.0. October 2013 msvcp90.dll 9.0. October 2013 msvcr90.dll 9.0. October 2013. Copyright © 2011–2016 Sophos Limited.
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All other product and company names mentioned are trademarks or registered trademarks of their respective owners.
I found quite a neat little trick, whether or not the following technical processes are by design I dont know but I assure you this has worked for me loads of times. If you see Sophos Anti Virus with a red shield in it, first thing I used to do is rename the Cache folder in Program Files and then click update.
Job done, it updates we can all go home with a smile on our faces. What I noticed recently was that this didnt fix the problem at all, it generally made a bit more of a mess. So, if you find that the Cache folder has an update in there (Usually 68Mb+) Navigate to: C: Program Files Sophos AutoUpdate cache savxp and click Install Sophos Anti Virus, this will run you through a quick WinInstaller and then update the program. You will probably have to reboot at this point, you can choose to reboot, usually I just log off;) (As im sure most IT pro's do) Finally just re-enter the update credentials into the Sophos program and re-check for updates. Works like a charm Did I solve your problem? Buy me a virtual beer by clicking on a Google ad:). The Future Of Food Get £10 off of your first order of Huel with a minimum spend of £45, the equivalent of 28 meals.
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In my particular case I had two servers an SBS 2000 (oh dear I hear you cry) and a Standard Server 2003 running SP1. The 2K3 machine was rebooted and upon reboot we were presented with the above error. So to fix try the following: 1. Reboot the 2K3 server into 'Directory Services Restore Mode' then logon to the machine locally, in my case I didnt know the restore password (results of taking on machines from other support companies.) -If this is the case go onto the second server, right click 'my computer' and select manage, within the new window, right click the 'Computer Management' header and then click connect to another compu. I work at a niche specialist Virtualisation company in Derbyshire called as an IT Solutions Architect.
I also run a number of my own firms, with my most busy being inbetween all of that, I get involved in some part-time work through my Hypnosis studies and I'm an intra-day stock trader! Feel free to contact me if you have any technical queries, challenges or where you need help with Technology! I'm also a keen hobby photographer; you can check out some of my random work on. Qualifications: MCP MCTS: Windows Mobile 5 MCTS: Windows Vista MCITP: Enterprise Desktop Support MCTS: Small Business Server 2008 SCE: Siemens Certified Engineer Siemens Certified Sales Associate Diploma Complete Mind Therapy 2015 Citrix Specialist Sales Certified 2016 NetApp Certified Sales Professional 2016.